Who are we? 

Welcome to the website for the Patient Panel of the Health Centre in Audley near Stoke-on-Trent in Staffordshire.

The object of the Patient Panel is to be a voice for all patients of the medical practice based at the Audley Health Centre.  We are a group of patients working with the practice to:

  • contribute to the continuous improvement of service;
  • foster improved communication between the practice and its patients;
  • help patients to take more responsibility for their health; and
  • provide practical support and help to implement change.

The Audley Patient Panel is not a forum for complaints.  If you have a complaint, then you should take this up directly with Audley Health Centre

SMS Messages

Direct to your mobile phone 

When you book your appointment with the surgery you will now receive a text message directly to your mobile phone confirming your appointment

Please ensure that we have your correct mobile number 

2016 Patient Survey Results and Action Plan

We’d like to say thank you to the 450 patients who took time to complete the 2016 Patient Survey questionnaire.

Your input is proving extremely useful to the practice in improving the services provided for patients.

The Patient Panel assisted the practice in conducting the survey and in the development of the survey forms and online results recording.

The results were analysed and discussed at practice and patient panel level and then jointly at a patient panel meeting with practice staff. At this meeting an action plan was developed in the format ‘you said....we will’. 

Click here to see survey results analysis and the action plan.

For more information click here

Are you between 40 and 74 years old?

and have NOT got high blood pressure or diabetes

When was the last time you checked your health?

Come along to the free well being clinic.

A visit to your clinic will take up just a few minutes of your day and provide you with a personal health check.

To book your appointment with Nurse Assistant Emma

Call 01782 276999 Now!

You know it makes sense!

  Audley Health Centre

 Working for a healthier community

Book your appointments online

You can now use the internet to book and cancel your appointments with available doctors/nurses.  The service is called Vision Online.

You will need to register with the practice to access this service.  Once registered you will be given information that will enable you to create your username and password. 

When your account has been created and activated you will be able to book appointments with available doctors/nurses, view existing appointments and cancel appointments if required.

To apply for this service, you need to complete a registration form and return this to the Health Centre. A letter will then be prepared for you to collect from Reception, giving details of how to register.  You can view and print the registration form here.

Once you have your username and password,  visit the website for online appointments at: www.myvisiononline.co.uk

     Patient Information     

  • Applying for a free European Health Insurance Card

    The European Health Insurance Card (EHIC) allows you to access state-provided healthcare in all European Economic Area (EEA) countries and Switzerland at a reduced cost or sometimes free of charge.  

    You can apply for a card, free of charge, online or by telephone.  Full details of the scheme and what it covers can be found by on the official EHIC website Beware of using unofficial websites who may charge you if you apply through them.  There is no need to pay when you apply for your EHIC card through the official website.

  • NHS Summary Care Records

    The NHS in England is introducing the Summary Care Record, which will be used in emergency care. This means that if you have an accident or become ill, the doctors treating you will have immediate access to important information about your health.  more

  • Name Changes in Your Medication

    Patients may notice some name changes in their prescribed medication.  This is as a result of an exercise to save the NHS money and to practice better value for all of us without reducing quality. more

  • You can pre-book appointments

    Did you know that you can book an appointment with your doctor up to two weeks in advance?  more

  • Same Day Appointments

    Appointments can be made to see a doctor on the same day.  Non-urgent appointments are allocated on a 'first come first served' basis. more

  • NHS e-Referral Service

    is a national electronic referral service which gives patients a choice of place, date and time for their first outpatient appointment in a hospital or clinic. more

Why a Patient Panel?

The Patient Panel is here to listen, help and improve the healthcare of patients of the Audley Health Centre.  We are a voluntary, independent group of patients who seek to represent the views of all patients.

We help the Health Centre to find out what patients think about the services provided; what is going well and suggest areas where improvements could be made.  Our aim is to identify patients'  healthcare needs and to inform them as to what is available.
Click here to read our latest Annual Report

Audley Health Centre.jpg

Do you wish to be a member of the Patient Panel?

The Patient Panel is made up of up to 12 registered patients and both a clinical practitioner and an administrative representative from the Health Centre.  If you are a patient registered at Audley Health Centre and aged over 14 and would be interested in becoming a member of the Patient Panel, then please complete our Enquiry Form with your details and we will contact you for further discussion or you can telephone our Chairman David Hardy on 01782 723712.

Service Provision

Details of the services currently provided by Audley Health Centre, together with opening times, prescription services etc. are documented on the Health Centre's website.  We will endeavour to provide relevant additional information for patients on this web site where we feel it would be useful.

Any Suggestions or Comments?

Your suggestions or comments about the services provided by Audley Health Centre are warmly welcomed as these may be used to influence future decisions to improve service provision.  Please use our Enquiry Form by clicking here or the Contact Us button.

View the Practice's pages on the NHS Choices website

Click here to visit the Practice's pages on the NHS Choices website, where you will find detailed information about the practice, its services, staff details, performance, patient reviews and more.

Did you know that the Audley Well Pharmacy will collect your repeat prescription from the Health Centre for you and your medication will be waiting for you to pick up at a convenient time?  

If you have difficulty getting to the pharmacy, you may be able to have your medication delivered to your home.
Click here for full details and how you can apply for these services.

Take more control of your health with this free iPhone App

If you have an iPhone, iPad or iPod Touch then the free Wellnote app will enable you to take more control over your health and allow you to rate the quality of care you receive.

Find Services - see all your local healthcare providers
Ratings - see Wellnote users ratings of the care and service they receive
My History - store your comprehensive medical history in one easy to access place
My Medications - record all the medications you take and set reminders
Health News - keep updated with the latest health news stories

We are a member of the National Association for Patient Participation   NAPP Logo.jpg